Haruna Issifu
List of Publications (Papers, Book Chapters, Reviews, etc.)
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Work Experience(s)
Sales & Merchant Relationship Manager, Northern Sector
Drives credit card and POS merchant acquisition across the Northern Sector. Foster good relationship with merchant and ensure usage of the Banks' POS. Prepares strategic proposals for credit card products and POS/eCommerce onboarding. Monitors performance metrics and generates sales analytics reports monthly. Conducts field outreach, trains merchants, and supports adoption of digital payment systems. Actively support the department credit cards and merchant acquisition drive through sales efforts, identifying new opportunities and provide a high level of customer service.
Kumasi Customer Service Officer & Personal Banker
- Delivered frontline banking services, complaint resolution, and loan advisory. - Played a key role in driving customer satisfaction and digital product uptake. - Built and maintained strong working relationships with colleagues to help deliver exceptional customer service. - Led paper waste reduction project and other cost savings.
Asankragwa Operations Officer (Back Office)
Conducted reconciliation tasks, internal controls, and policy updates. Supported teller team training and procedural compliance. Assisted internal auditors with branch-level documentation and records.
Teaching Experience(s)
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